TO STUDY CUSTOMER SATISFACTION TOWARDS BIRLA WHITE CEMENT

TO STUDY CUSTOMER SATISFACTION TOWARDS BIRLA WHITE CEMENT

Authors

  • Bhavik U. Swadia

Keywords:

Cement, India, Customer, Satisfaction

Abstract

The Indian Cement industry is the second biggest cement maker in the world, with an installed limit of 144 million tons. The business has experienced fast mechanical up degree and lively development amid the most recent two decades, and a portion of the plants can be contrasted in each regard and the best working plants in the world. The business is profoundly vitality escalated and the vitality charge salary of the plants is as high as 60% of cement manufacturing cost. To study the customer’s requirements towards cement industry, this research study has been carried out to analyse the perception of real estate builder, contractors and construction material traders towards Birla white cement.

Downloads

Download data is not yet available.

References

 Kamaladevi, B. (2010, January). Customer Experience Management in Retailing. Business Intelligence Journal, 3, 1.

 Kristensen, Jacob, Kai, &Eskildsen. (2008). Customer satisfaction and customer loyalty as predictors of future business potential. . Total Quality Management & Business Excellence, 19(7/8), 1478-3363, 843-853.

 Rosenbloom,, B. (2010). Six Classic Distribution Paradigms for Global Marketing Channel Strategy. Symphonya, 7-17.

 Baker, J., Parasuraman, A., Grewal, D. & Voss, G., 2002. The influence of multiple store environment cues on perceived merchandise value and patronage intention.. Journal of Marketing, pp. 120-141.

 essays, U., 2013. Explanation Of The Concept Of Research Onion Psychology Essay.

 Hansemark,,Albinson, & OC, 2004. Customer Satisfaction and Retention: The Experiences of Individual. Managing Service Quality, Volume 14, pp. 40-57.

 Martinez-Ruiz, M., Jiménez- Zarco, A. &Yusta, A., 2010. Customer Satisfaction‟s Key Factors in Spanish grocery stores: evidence from hypermarkets and supermarkets. Journal of Retailing and Consumer Services, Volume 17, pp. 278-285.

Additional Files

Published

10-12-2017

How to Cite

Bhavik U. Swadia. (2017). TO STUDY CUSTOMER SATISFACTION TOWARDS BIRLA WHITE CEMENT. Vidhyayana - An International Multidisciplinary Peer-Reviewed E-Journal - ISSN 2454-8596, 3(3). Retrieved from http://www.vidhyayanaejournal.org/journal/article/view/255

Most read articles by the same author(s)

1 2 3 > >> 
Loading...